Consistent User Experience
The importance of a consistent user experience cannot be
stressed enough. In Chapter 1, in the section ???The Babel,??? we
Claim transformers
can insulate architectures
from
changes and incompatibilities
130 Hints Toward a Solution
invested some time to understand in depth how cryptography
and current authentication protocols address the safety of identity
information transfer; however, we also saw that the transfer
is only one of the phases in which data is at risk. The section
???Malware and Identity Theft??? describes attacks in the information-
entering phase, which are ignored by all the protocol
schemes described so far. Now that we have had a chance to
understand how HTTPS works, we can see how nothing in
the common practices based on it addresses attacks such as
phishing.
The analysis that brought about the formulation of the identity
laws had many occasions to uncover problems derived from
poor user experience, widespread inconsistencies, and nonexistent
planning for integration of the human component. That??™s the
reason why at least two laws, ???User Control and Consent??? and
???Consistence Experience across Contexts,??? address the issue
explicitly.
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