This typically happens when you engage in a highvalue
transaction, when the service provider needs to reach
beyond the online world and gather data from your of?¬‚ine identity.
If you are having something shipped, you need to provide
your address; if you are handling some administrative practices
with your government, you may have to provide your ID
The user might not
even have a mental
symbol for ???digital
identity???
Shifting the perspective
of the user
toward thinking
about identity
would simplify
many operations
that are today
prone to errors
The Seven Laws of Identity 109
number; if you are verifying the status of your immigrant petition,
you have to provide your application number; if you are
buying something online, you may have to disclose details of
the relationship you have with your credit card provider (that is,
enter your credit card number). All those things happen in completely
different contexts, following different processes, requiring
different interaction patterns. The concept of identity, which
would be so useful and the natural tool for modeling those
transactions, is implicit at best and is more often than not just an
emergent property of the system.
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