We explored in the preceding
two sections how this difference can often be the key factor in
the feasibility of the approach. However, there are situations in
which, from the IT governance perspective, the line between
employee and customer blurs.
Although you can choose with which bank you want to open a
credit line, when you want to visit a foreign country, you have
no options. There is one and only one institution that can grant
you travel documents, and that is your government. If you live
in a country where the health care is managed by the government,
again you need to follow the procedures established by
the corresponding institutions. If you are a professional in a cer-
The need for protecting
high-value
transactions may
make the use of
hard tokens feasible
even with consumers
66 The Problem
tain discipline, there is likely an association that gathers other
professionals like you and establishes global guidelines such as
those for ethical conduct or the acceptable fares you can
charge. The list could go on and on, but the concept is clear.
We are all part of a number of relationships where there is a
single natural authority (or very few), an obvious stakeholder
and service provider that are the de facto owners of a certain
aspect of our activities.
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