We will also have the option to attach files to our ticket.
The rest of the page is far more interesting though??”we can use it to add comments
to our ticket and change its properties. Let's try changing something now, like
lowering the Priority from major to minor, and click Submit changes.
We're back at the same page again, but this time there is a Change History section
that shows the change we made. This allows us to see the entire life cycle of a ticket
at a glance.
The final part of the page is the Action section. This is where we indicate we are
actually working on a ticket. We can choose to leave it in its current state, take
ownership of it, mark it as resolved (with a variety of final statuses), or assign it to
someone else by entering their email address.
Customization
When creating or editing a ticket there are five fields that have pre-determined
values: Type, Priority, Component, Milestone, and Version. The values these fields
can be chosen from can be changed by using the trac-admin tool.
The followings steps should be performed as a user with administrative rights
from a command prompt (Start Menu, Run, type cmd, and click OK) for Microsoft
Windows, or in a terminal as root, either directly (Debian) or via sudo (Ubuntu)
for Linux.
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