Baselining also pertains to the
overall network performance, including WAN links, but in those cases, special software
and tools (such as sniffers) may be required to record the information.
An ISA Server 2006 system baseline document records the state of the server after it is
implemented in a production environment and can include statistics such as memory
utilization, paging, disk subsystem throughput, and more. This information then enables
the administrator or appropriate IT resource to determine how the system is performing in
comparison to initial operation.
Using Documentation for ISA Troubleshooting
Troubleshooting documentation is helpful both in terms of the processes that the
company recommends for resolving technical issues, and in documenting the results of
actual troubleshooting challenges. Often companies have a database and trouble-ticket
processes in place to record the time a request was made for assistance, the process
followed, and the results. This information should then be available to the appropriate
support staff so they know the appropriate resolution if the problem comes up again.
Organizations may also choose to document troubleshooting methodologies to use as
training aids and also to ensure that specific steps are taken as a standard practice for
quality of service to the user community.
Pages:
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793