A document that describes the specific configuration details of a certain server or type of
server might prove to be very valuable to a manager in another company office when
making a purchasing decision. The documents also must be readily available so that they
can be found when needed, especially in the case of disaster recovery documents. Also, it??™s
handy to have them available in a number of formats, such as hard copy, in the appropriate
place on the network, and even via an intranet.
CAUTION
It is important to find a balance between making sure the documentation is readily available
and making sure that it is kept completely secure. ISA Server documentation contains
particularly sensitive information about the security structure of an environment.
Placement of ISA documentation is therefore key: It should be kept in locations that are
readily accessible in the event of an emergency, but that also are highly secured.
By simply having these documents available and centralizing them, an organization can
more easily determine the effects of changes to the environment and track those changes.
Part of the knowledge-management process needs to be change management, so that
517 Understanding the Benefits of ISA Server Documentation
20
although the information is available to everyone, only authorized individuals can make
changes to the documents.
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