Consequently, documentation that has specific goals, is well organized and complete, and
goes through a review or approval process should contribute to the overall professionalism
of the organization and its knowledge base. The following sections examine some of the
other benefits of professional documentation in the ISA Server environment.
Using Documentation for Knowledge Management
Quite simply, proper documentation enables an organization to better organize and
manage its data and intellectual property. Rather than having the company??™s policies and
procedures in a dozen places, such as individual files for each department or, worst of all,
in the minds of many individuals, consolidating this information into logical groupings
can be beneficial.
A design document that details the decisions made pertaining to an ISA Server 2006
deployment project can consolidate and summarize the key discussions and decisions, as
well as budgetary concerns, timing issues, and the like. In addition, there will be one
document to turn to if questions emerge at a later date.
Similarly, if a service-level agreement is created and posted where it can be accessed by
any interested parties, it should be very clear what the network users can expect from the
ISA server infrastructure in terms of uptime or prescheduled downtimes.
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